Refund policy
Furiva Pets Return & Refund Policy
If there is a problem with an order, contact Furiva Pets within 14 days of delivery. Contact me before sending anything back so I can review the request and provide the correct return instructions.
Eligible issues
Return or refund requests may be eligible when:
- An item arrives damaged.
- The wrong item is received.
- An item is significantly different from the product ordered.
Please provide the order number and clear photos or video of the issue when available. Requests are reviewed against the order and the issue reported; this policy does not offer unconditional change-of-mind returns.
Non-returnable items
Items that have been heavily used, damaged after delivery, or returned without prior approval may not qualify for a refund.
Return authorization and shipping costs
Please contact Furiva Pets before sending a return. Return instructions and the appropriate destination will be provided after review. Do not send items to the business address unless specifically instructed.
Furiva Pets covers return shipping for approved damaged or incorrect-item returns, including an item significantly different from the product ordered. Contact me for the approved return arrangement before paying for or mailing a return.
Refunds
If a refund is approved, Furiva Pets will process it to the original payment method within 5 business days of approval. The bank or payment provider may take additional time to post the refund to the account. Contact me if you need help checking an approved refund.
Order cancellations
For a cancellation request, contact Furiva Pets as soon as possible. Cancellation cannot be guaranteed once an order has been processed or shipped.
Contact
Furiva Pets
Operated by Ivan Coros
1335 Abique Street, Brgy. Pag-Asa, San Jose, Occidental Mindoro 5100, Philippines
ivan.coros0604@gmail.com
+63 995 396 5321
I aim to respond within 1–2 business days. Include your order number when contacting me.
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