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This FAQ covers common questions about Furiva Pets orders, shipping, fulfillment, tracking, discounts, payments, returns, product options, and customer support.
Business & Fulfillment Information · Track your order · Shipping Policy · Return & Refund Policy · Contact
Where is Furiva Pets based?
Furiva Pets is an online pet store based in San Jose, Occidental Mindoro, Philippines.
Where do Furiva Pets orders ship from?
Some products are fulfilled through third-party suppliers and fulfillment partners. The ship-from location can vary by product and inventory availability, including locations outside the Philippines. We do not represent every U.S. order as shipping domestically from the United States. Items from one order may occasionally arrive separately.
Do you offer free shipping?
Yes. Furiva Pets offers FREE standard shipping on U.S. orders.
How long does U.S. shipping take?
Orders are typically processed within 1–3 business days. Standard U.S. transit is estimated at 7–14 business days after processing.
How long does Philippines shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery within the Philippines is 3–5 business days after processing. Current shipping charges and the final order total are shown at checkout for the selected destination.
Will I receive tracking?
Tracking is provided when available. Once an order ships, tracking details are sent to the contact information provided at checkout. Tracking may take additional time to update after the parcel is handed to the carrier.
How do I use WELCOME10?
Enter code WELCOME10 at checkout to save 10% on your first eligible order as a new customer.
How does Buy 4, Get 1 Free work?
Add any 4 items from Shop All, then add 1 eligible item from Free Gifts Under $10 to the same cart. The eligible gift is discounted 100% automatically at checkout. One free gift applies per order. First-time customers can also use WELCOME10. See Buy 4, Get 1 Free for details.
How can I pay?
Available payment methods are shown securely at checkout.
Are the product colors and sizes shown on the product page the available options?
Yes. Choose from the selectable variants shown on each product page. We only advertise the colors, sizes, and styles currently offered on that listing.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after an order has been processed or shipped.
What if my item arrives damaged or incorrect?
Contact Furiva Pets within 14 days of delivery with your order number and clear photos or video of the issue. We will review the case and provide the appropriate next steps.
Do you accept returns?
Eligible return or refund requests are reviewed according to our Return & Refund Policy. Please contact us before sending anything back so we can provide instructions.
Where does Furiva Pets currently ship?
We currently ship to customers in the United States and the Philippines. Available shipping methods, rates, currency, and delivery estimates for supported orders are shown at checkout.
Why doesn’t Furiva Pets have many reviews yet?
Furiva Pets is a newly launched store, so our review history is still growing. We only publish genuine customer feedback. As more customers shop with us, verified reviews can grow naturally.
How do I contact Furiva Pets?
Email ivan.coros0604@gmail.com or call +63 995 396 5321. Our business address is 1335 Abique Street, Brgy. Pag-Asa, San Jose, Occidental Mindoro 5100, Philippines. We aim to respond within 1–2 business days.